What is cashless facility?
Cashless claims facility is available in the network of tied-up hospital where the company settle claims directly with the hospital / nursing home without you having to pay any amount to the hospital directly. The way it works is that in the case of pre-planned hospitalisation, if the chosen hospital is included in the network of cashless hospitals, you need to send Reliance General Insurance a claim form along with certification from the doctor about the nature of illness and treatment. Once the Third Party Administrator receives the information, and if the claim is admissible, the TPA sends you a pre-authorisation, in a matter of few hours, for the cashless claim. Then, the company will settle your hospital bills directly. In the unfortunate event of an emergency if the insured person is admitted to a tied-up hospital, you have to inform the hospital of your intention to use the cashless facility. The hospital will then help you with the authorization process.
