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What is Call Transfer (Call Patching)?

April 26, 2017patching transfer

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What is Call Transfer (Call Patching)?

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Call Transfer (also known as Call Patching) is the process by which a Telephone Answering Service agent answers an incoming call and then “transfers” or “patches” the call thru to another line. The agent can facilitate the transfer process and provide a “warm” transfer in which the call is announced by the agent to the receiving party prior to them accepting the call.