What is buySAFE’s Problem Resolution Process?
In the rare instance that a buySAFE Merchant does not honor the terms and conditions of a bonded transaction, we recommend that buyers first contact the merchant directly to attempt to resolve the matter. Typically, buyers and merchants can come to a reasonable resolution on their own without buySAFE’s intervention. If a buyer and merchant are unable to reach resolution, buyers can log into the buySAFE Buyer Service Center to report a problem transaction and initiate buySAFE’s Problem Transaction Resolution Process. Once a problem transaction is reported, buySAFE offers Problem Transaction Resolution services through which buyers and merchants can “talk to” each other using a moderated online communication area. If the problem can’t be worked out, a buySAFE Problem Resolution Specialist can help assist in finding a solution. If a resolution still cannot be met, buySAFE will, upon request, refer the matter to the bonding partner for handling as a bond claim (for U.S. residents only).
