What is Business Process Optimization (BPO) and what did the BPO working groups accomplish?
The goal of the Business Process Optimization initiative was to redesign inefficient procedures, eliminate unnecessary processes, and add new capabilities in strategic areas. To meet this goal, BUworks identified business areas where enhancing current processes, such as the budget process, would have the greatest positive impact on the University as a whole. BUworks team members and IBM consultants then facilitated working groups with representatives from across the University to understand existing processes and recommend improvements. This analysis formed the foundation of the revised business processes recommended to business owners—the outcome of business process optimization. Business owners then worked in concert with the BUworks project team to develop plans to implement the recommendations that resulted from the BPO process.
