What is business etiquette training?
What is business etiquette training? Former British Prime Minister Benjamin Disraeli said, Cleanliness and order are not matters of instinct; they are matters of education, and like most great things, you must cultivate a taste for them. Business etiquette training is an attempt to do thisto educate and cultivate habits of professionalism in employees. Business etiquette includes a wide range of actions and areas, such as: Business dress Handshakes, greetings, and introductions Social interactions such as dinners and golf outings Meeting structure and format Written, verbal, and non-verbal communication in the workplace Treatment of common areas and personal offices Customer interaction Interview format Cultural awareness and sensitivity in a foreign country A survey by Eticon, Inc., found that eighty percent of respondents believed rudeness was increasing in the workplace. Business etiquette training is one of the ways businesses are seeking to reverse that trend. According to the Wal
