What is bumping or denied boarding? What can I do about it?
Carriers often sell more seats on an aircraft than are actually available. They do this to compensate for “no-shows” that would leave empty seats on a flight. Carriers have extensive data that allow them to plan for the numbers of no-shows for a particular flight. However, on any given flight, more passengers may present themselves than there are seats available. In these instances, some passengers may be denied boarding or “bumped” even if they hold tickets and have confirmed reservations. Carriers have established rules for the treatment of bumped passengers. These can be found in the air carrier’s tariff. In most instances, carriers ask for volunteers to give up their seats for some compensation. However, if there are insufficient volunteers, carriers may then resort to involuntary denied boarding. Based on a carrier’s tariff, passengers are often assigned a priority by the air carrier to determine who will and who won’t be denied boarding. Children under 16 travelling alone will of
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- What is bumping or denied boarding? What can I do about it?
