What is Bob’s Service & Warranty Policy?
We guarantee that our products will be free from manufacturing defects for one year from date of purchase, but if the manufacturer warranty is longer than one year, we will honor it under this Service Policy. Merchandise purchased from our PIT Clearance Centers or E-Pit is excluded from this guarantee. You must report any manufacturing defects to our Customer Care team within one (1) year of your purchase, and a Customer Care representative will schedule one of our Service Technicians to inspect the item and repair it at no cost to you. If the Service Technician determines that the manufacturing defect is not repairable, we will replace the product. If the item is not currently available, we will refund the purchase price. After one year or after the expiration of the manufacturer’s warranty, we will make a best-effort attempt to service any defects on merchandise at no service call cost to you when the merchandise is located at the address to which it was originally delivered, but we
