What is Bobs Cancellation and Refund policy?
• You may request a full refund on orders for stocked merchandise at any time up until the time we deliver the merchandise to you or until you pick it up. • You may exchange or return any rug purchase within thirty (30) days of the date of purchase for a full refund provided you have your original sales receipt, the rug is in like-new condition and has not been otherwise used. • You may cancel special orders within three (3) days after the order date and we will refund your Special Order Deposit in full. If you cancel your special order later than three (3) days after the order date, we will refund your Special Order Deposit less the Special Order Fee with a Bob’s Discount Furniture Gift Card. We cannot offer cash or credit card refunds on special orders. • For any refund you may accept a Bob’s Discount Furniture Gift Card. For non-gift card refunds, except as otherwise noted, we will immediately credit the same credit card account on which you charged the original transaction, or
