What is Blackbaud Internet Solutions approach to the new email logic puzzles introduced by the House and Senate?
1. Commitment to our advocacy clients. Blackbaud Internet Solutions will continue to send out email communications and work to ensure messages reach their intended recipients. Blackbaud Sphere has always been designed with built-in redundancy in order to provide consistent and reliable service. As a result, any representative’s email communications that cannot be delivered due to the introduction of a new logic puzzle is automatically rolled over to deliver the original message via fax, at no additional charge to our clients. While most vendors submit advocacy letters in real-time to Congressional servers, Blackbaud Internet Solutions queues messages and processes them in batches. Real-time submissions generate lower delivery success rates because delivery is dependent on many factors, including the up-time of the Congress’ servers. Due to our approach and system architecture, Blackbaud’s delivery rate is exceptionally high, and will be unaffected by the introduction of the logic puzzl
