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What is Black, Starr & Frost’s policy on repairs?

April 26, 2017Black frost policy repairs STARR

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What is Black, Starr & Frost’s policy on repairs?

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Up to 12 months after the purchase date, Black, Starr & Frost™ will service and repair the customer’s mounting free of charge if the damage is due to manufacturer’s defect. Black, Starr & Frost™ will also guarantee (for 1 year) any loose stones provided that they are purchased from Black, Starr & Frost™, set in mountings purchased from Black, Starr & Frost™, and set by Black, Starr & Frost™. *Exclusions: worn mountings, fractures, damaged, chipped or broken stones, and missing stones due to customer indiscretion. See the Lifetime Loose Diamond Warranty Policy.