What is Best Buys policy on returning damaged items?
While Best Buy’s official policy states that we do accept returns on damaged items, said items must be manufacturer defects (i.e.; must reflect structural damage or operational malfunction at or before the point of purchase). Our policy further states that once an item has been opened, its tag removed, or its packaging altered in any manner whatsoever, responsibility for the structural integrity of that item falls solely on its purchaser.
