What is BCLC doing to put players first?
Our system today is among the best in North America. With our Player First program, we are making it even better, and British Columbians are taking notice; 62* per cent of British Columbians said they trust BCLC to manage lottery games in B.C. (up 20 per cent from May 2007); 64* percent said they trust BCLC to ensure the right prizes are paid to the rightful owner of the ticket (up 27 per cent from May 2007). Here are some of the steps we have taken or are undertaking to improve our system: • Lottery Retailers have agreed to a new Code of Conduct that includes a No Play at Work Policy which prohibits them from purchasing, playing or validating personal lottery tickets at their place of employment • Retailers have also implemented new validations procedures whereby all winning and non-winning tickets to players. Winning tickets paid out by lottery retailers are now stamped PAID By Lottery Retailer • Check-A-Ticket terminals are now in all lottery retail locations • Customer Display Moni
