What Is Automatic Call Processing?
“A modern telephone notification system is a combination of software and hardware that provides a means of accepting and processing incoming phone calls as well as delivering phone messages to a set of recipients. The complexity of the call processing system is often dependent on the types of messages that must be handled.” Simple to complex phone scripts can be developed allowing notification recipients to make selections using a touchphone response. Calls can be directed to operators that are standing by or can be transferred to outside third parties. Contact DSC to learn more about our automatic workforce management and call notification phone systems and services.
