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What is Auto Service Request (ASR)?

April 26, 2017ASR Auto request service

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What is Auto Service Request (ASR)?

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Auto Service Request (ASR) version 2.0 is a Sun capability that automates the Support Services process by using specific fault event telemetry from your Sun products to initiate a Service Request. A Service Request, formerly known as a case or a service ticket, is created when you have a problem with a Sun ASR asset. ASR assets are Connected Systems under Warranty, or individual hosts, systems, or products with a SunSpectrum or support contract on which ASR can be enabled.