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What is Asynchronous Caller Expedite (ACE)?

April 26, 2017ace

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What is Asynchronous Caller Expedite (ACE)?

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SpeechCycle’s ACE technology directly addresses caller satisfaction by conducting status and performance testing of the caller’s connectivity in background while interactively engaging the caller in a troubleshooting dialog. Information retrieved from testing or important details from caller input will work together to more quickly resolve a caller’s issue.