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What is asked of my customer when their check is declined?

April 26, 2017customer Declined

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What is asked of my customer when their check is declined?

1 Answer

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Posted

When a customer’s check is declined, we cannot provide any information about the check. To protect their privacy, we encourage them to write to our Consumer Inquiry Department. We provide them the address to write to and indicate what information needs to be stated in the letter.