What is Ascent Hosting’s support procedure?
To receive support, please follow our procedure via the following steps – (1). Search the Knowledge Base and Support area’s of the forums for articles, tutorials or Flash video walk-throughs. (2). Then search through the entire forum database. (3). If you can’t find your solution, post your question into the Support forum. (4). If your support question is password sensitive or sensitive in general, please use our helpdesk at here. If you post a question into the Support Forum, be sure to let us know which server you’re on too. It’s difficult to match up client details to forum usernames at times. We ask you to post non-sensitive support requests in the Support forum rather privately via the help desk because the sharing of questions, answers, tips and tricks between all Ascent members will make everyone’s experience here a richer one. Sharing knowledge clearly benefits everyone. We monitor all forums closely and respond speedily to your questions no matter where they are posted – publi
