What is application software support?
Application software support is our commitment to make sure: There is no application down time caused by errors Product stays current with business needs (i.e. HCFA changes, EDI format changes) Update CPT, HCPCS, and ICD codes each year Enhance the system by adding user requests (i.e. I wish it could do this, I wish it could do that, I need this field, I need a new report) 8.2 What if I have a question? You have a couple of choices: Call Fax E-mail If you call be prepared for a fax or E-mail answer (unless it is a quick answer). We enhance our documentation through examples. Every encounter for a client is reviewed for publishing. This way we can enhance our server in the next updates. Everyone stays current. Everyone has questions. Sometimes answers are quick. SOMETIMES THEY TAKE TIME TO CREATE AN ANSWER. 8.3 What if I have a problem and I do not know where to turn? First call is to RSL. We will tell you if the problem is not related to the application. Then you will know which way to
