What is an Ombudsperson?
One that investigates reported complaints (as from customers, consumers, etc), reports findings, and helps provide a means to resolve customer issues related to child support services. Since November 2000, an Ombudsperson has been available in each California Department of Child Support Services office.
• acts as an independent, objective investigator of people’s complaints against government agencies and other organizations, both in the public and private sectors, • thoroughly investigates complaints in an impartial and objective manner to decide if the complaint is justified, then makes recommendations to resolve the problem, • helps individuals solve problems informally, • facilitates discussions between parties, • refers individuals to the appropriate resources to resolve problems, • acts as a source of information and/or aids in interpreting Mount Royal College policies, regulations and procedures, and • helps to identify problems and weaknesses in institutional policy and practice.
