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What Is an ITIL® Service Desk?

April 26, 2017Desk ITIL service

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What Is an ITIL® Service Desk?

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An ITIL® service desk refers to an information technology (IT) helpdesk, or single point of contact for user problems, run according to ITIL® best practice standards. Also known as an ITIL® helpdesk, such a service is usually the first point of contact that an IT service user has with the IT department or service provider when a problem occurs. ITIL® stands for IT Infrastructure Library. It is a popular approach to IT service management, originating in the United Kingdom but utilized throughout the world. ITIL® is a registered trademark of the United Kingdom Office of Government Commerce (OGC).