What Is an Interactive Voice Response Solution?
An Interactive Voice Response (IVR) system is a sophisticated application of voice processing technology that allows an authorized person access to needed information from any cellular or touchtone telephone, anywhere, at any time. From simple solutions to more complex solutions requiring multi-lingual Automatic Speech Recognition and Text-to-Speech, Incotesy brings you customized IVR applications tailored specifically to meet your business requirements. A well designed IVR solution allows you to provide 24/7 real-time data access to your clients, business partners, vendors and employees, which in turn allows you to: • Improve company image • Enhance productivity • Increase your company’s responsiveness • Improve customer service • Give your company a competitive edge … all without increasing your head count. IVR Automates Customer Information Delivery If your customers frequently need to access information in a database or host system, Incotesy gives you unique ways to automate info
