What is an example of a PCS?
Let’s say you are a customer service representative who has to answer calls on a company’s products. You may be asked which product is best suited to that customer’s needs. A Performance Centered System would give you advice, help you select the best product, and then help you explain its features and benefits to the customer. Finally it might lead you through the process of taking a customer order and send that order electronically to the appropriate department.
