What is an Automatic Call Distributor?
Any time that you contact a company for some sort of customer support, chances are that your call will be routed through a piece of equipment that is called an automatic call distributor. Here are the basics of how these systems work, and how they help companies to respond to your questions and concerns in an orderly fashion. Larger companies and organizations typically set up call centers as part of their ongoing efforts to effectively market their goods and services, as well as provide an easy way for existing customers to speak with someone about a question or a concern about the good or service. In order for these centers to allow for an orderly processing of these incoming calls, the use of call center software will be implemented. As part of this structuring, call center software will be added to the operations system and an automatic call distributor will be installed to allow the inbound calls to be routed to persons who are standing by to answer the calls and assist the caller
