What is an alternative dispute resolution process?
An alternative dispute resolution (ADR) process is any structured process in which a neutral, impartial person assists parties in a dispute in reaching a voluntary settlement by means of a dispute resolution process such as mediation, conciliation, facilitation, use of ombudsperson or any other proceeding leading to a voluntary settlement. The Department of Professional and Occupational Regulation (the Department) offers mediation and conciliation as its alternative dispute resolution processes. Arbitration is not included in this program.
Alternative dispute resolution (ADR) is a process to manage and resolve disputes, by consensus, in a manner which is alternative to lengthy and costly litigation in the courts. Pursuant to the legislation and Regulations, the Office of the Procurement Ombudsman can recommend an ADR process (such as facilitation, mediation or neutral evaluation) to resolve disputes related to the interpretation or application of the terms and conditions of a contract. All parties to the contract must agree to participate in the ADR process.
