What is AMPTECs policy for Non-Warranty repairs and annual calibrations?
For customer service related repairs and calibrations of existing AMPTEC RESEARCH instruments a RMA ( Return Material Authorization – form attached) # is required. It is important for us to have the customer contact information ( RMA form has – customer name, telephone #, e-mail, return shipping address- nature of the problem, symptoms etc.) We do not ever charge to perform an evaluation of the instrument’s problem. If the instrument is in need of repair, we simply evaluate the product you supply us with ( @ No Charge) and then advise. We will then contact you and recommend a course of action based upon what we have found. In many cases, we often do not charge for simple non-warranty repairs, just the U.S. N.I.S.T Calibration Certification charge.
