What is ADR System Design?
Few organizations have undertaken an analysis of the kinds of disputes that arise in order to determine whether the processes and structures they are using are the most effective to achieve the organization’s goals. Many organizations deal with disputes as they arise, with little or no structure. Others are unaware of their options for dispute resolution, or the costs and benefits of the various options. And where organizations have disputes with each other, they may automatically sue rather than exploring cheaper and faster alternative dispute resolution processes that may preserve their relationship. Some large organizations (and unionized environments) have dispute resolution systems established, perhaps through the collective agreement. However, that does not mean that these workplaces should not undertake a systems design analysis to determine how to improve the system. Employees and management will need to work together to design processes that benefit the people both inside and
