What is Addicts refunds and returns policy?
You can get a full refund or exchange an item for any reason for an alternative product within 14 days of the original purchase (exceptions can be made for orders outside of the UK). Please email info@addict.co.uk your order number, your name and address, details of the product, reason for return and if you require a refund or an exchange. We will then send you instructions. Items must be returned to us as new with original packaging, tags and in a saleable condition*. Shipping charges for the return of the goods will be paid for by you, we will also charge UK customers a flat rate of £5.50 for P+P and handling (overseas orders will be subject to prices and weight) to get the goods back to you. For refunds please allow 5 – 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is n
