What is ActiveChineses refund and cancellation policy?
If the customer purchases Active Chinese’s online tutor intensive course and is for any reason unsatisfied with the product, Active Chinese’s refund policy is as follows: • The customer may cancel his/her subscription to Active Chinese within 7 days of the purchasing date. Alternatively, if the customer completes the first two lessons of said package within the 7 day period, he/she must cancel the subscription before beginning the third lesson to be eligible for a full refund. • If the customer chooses to cancel the subscription within 7days or after the completion of the first two lessons, Active Chinese will refund 90% of the total cost of the package. • The customer will bear 10% of the total cost of the package as an administrative fee for services rendered in the registration and initiation of a new user account.
