What is a workflow process review?
A workflow process is the method a company uses to provide it’s services or products to it’s clients or end-users. The workflow process starts at the point where the product/service is offered initially (advertising, sales force, et cetera) and continues through all the steps required to fulfill the customer’s request, as well as all post-fulfillment work (such as invoicing/billing). The process can be broken down into the operations that single person or department performs, or taken as a whole of the entire company’s process. A workflow process review examines closely, from an outside point of view, that process or part of the process and comes up with ways of making it more streamlined, more efficient, more productive, more responsive to the customer, and/or more profitable. Out part of this process is not acting as a raw efficiency expert coming in to fire squads of people, but rather looking at the process to see which parts of it can be better performed, automated or otherwise re
