What is a Unit Clerk/Coordinator?
A Unit Clerk/Coordinator has evolved from the early terms of “floor clerk, floor secretary, ward clerk, unit secretary and station coordinator.” Some are more commonly referred to as Health Unit Coordinators. They serve as the vital, clerical portion of a nursing unit. Nursing units can be found in hospitals, long term care facilities or other health care settings. The unit coordinator manages the non-nursing patient care activities at these facilities. Working under the supervision of a member of the nursing department, the unit coordinator serves as the nursing unit receptionist – greeting patients, families, visitors, and staff members on the phone or in person. Excellent customer service skills are essential therefore this person must be pleasant, knowledgeable and able to multi-task. They may process forms for admitting, discharging, and transferring patients. They are responsible for relaying vital information to nurses, physicians, and other health care workers and related depar
