What is a Toner Pirate?
Toner Pirates typically try to trick companies into giving out information about their copier. They mislead you into thinking you are dealing with your local copier company, or they make several calls into the business, gathering bits of information each time. Typically they will deal with employees not used to ordering supplies, or not familiar with the office machines. Train Your Staff: Train your employees or volunteers, especially new ones & those who answer the telephone or who provide maintenance or support services. If your employees are not familiar with certain callers, advise them to say something like, “I am not authorized to order anything. You will have to speak to the person in charge of ordering supplies and get a purchase order.” A Toner Pirate calls a business to determine what type of copier they use. They might state that he doesn’t want to sell you anything; he is just taking a survey. It seems like harmless information to give out to a stranger on the phone–which
