What is a “sync” (synchronization) file?
The purpose of the “sync” (synchronization) is to verify that our balances match your balances. The “sync” simply selects all patrons that have the collection ‘flag’, and reports their balances. Unique will use this to ensure we are contacting patrons and notifying them of the proper balance amount owed the library. The sync report will typically be initiated by a customer service technical analyst, but this process can be initiated by the library at any time if you feel that something is not quite right or that an emailed report did not make it to us. Back to top • • What is an update file? Submission file? In order to submit patrons for collection, your software will select certain patrons based on the library’s specified criteria. Your software will then add the $10 late fee to the patrons account and put the contact information and balance in a file that is sent via email or ftp to UMS weekly. Update files are submitted at least weekly to UMS. This file is made up of patrons previo
