What is a “state of the art” Balanced Scorecard design?
Since its introduction, Balanced Scorecard has grown from being a tool for organising measures to being a strategic management mechanism. It has evolved in terms of design characteristics, design processes and usage patterns through three stages of development into what 2GC now refers to as 3rd Generation Balanced Scorecard. In this FAQ 2GC outlines the evolution of Balanced Scorecard design methods over the past two decades, and highlights the characteristics of best practice Balanced Scorecard (3rd Generation).