What is a six sigma concept?
Hello Sekar, All customers value consistent and predictable services and products with near zero defects. The trick for providers is figuring out precisely what this means in terms of everyday processes and performance levels. People often view Six Sigma as a rigorous statistical quality control mechanism that reduces defects to 3.4 in a million opportunities. Rather, it can more broadly be thought of as a way of using statistics to understand customer needs better and to manage business processes to meet those needs. Translating customer expectations and experiences into a language of numbers is the first step in measuring and improving our processes. In statistical terms, customers expect the mean, or our target for performance. Mean is also referred to as the arithmetic “average” in common language. What customers actually experience, however, is known as variation from the mean. For example, how often do we notice timely delivery from a thirty-minute pizza delivery shop? In contras
