What is a “Shell” or “Shelling” an account?
• What if the name matches, but the street address is different. Do I select “Create a New Account” and create a shell? • No. There cannot be two companies in the same city with the same name, because the name must be registered with the State. If the name matches but the address does not, the account has moved. Verify the address, then select the account, and and make changes as necessary on the “Account Information” screen. • The account name and city match, but the address is different. Do I select “Create a New Account” and create a Shell? • No. If the account name and city match, but the street address does not, the account has recently moved. To correct the address and insure you have the correct information for policy purposes, select the appropriate account and you can make changes on the “Account Information” screen. • The address matches, but the name is different. Do I select “Create a New Account” and create a shell? • No. If you have a perfect address match, but the accoun
