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What is a service guarantee or service level agreement (SLA)?

April 26, 2017Agreement guarantee level service SLA

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What is a service guarantee or service level agreement (SLA)?

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For many businesses and people internet downtime costs you money; To ensure our primary goal is your service we provide a service guarantee, also known as service level agreement (SLA) for most of our services. When we do not deliver on our service guarantee you are compensated by way of a service rebate in the form of account credit.