What is a service credit card chargeback?
When a buyer disputes a purchase charged to their credit card with their bank, it is referred to as a chargeback request. These chargebacks are broadly categorised as either fraud or service. A fraud chargeback means the buyer claims not to have made the purchase at all. These are typically related to stolen credit cards used by fraudulent buyers. Amazon.co.uk protects you 100% from fraudulent transaction chargebacks. With a service chargeback, a buyer acknowledges a purchase but indicates to their credit card issuer that they experienced a problem. Such problems may include: (1) the buyer claims the item was not received; (2) the item was returned but no refund was given; (3) the buyer received a damaged or defective product. A service chargeback is similar to an A-to-z Guarantee claim except that the processing and decision is made by the credit card issuer, not Amazon.co.uk.
Related Questions
- Do I have to enter my credit card information each time I submit an Integrated Querying and Reporting Service (IQRS) query?
- Do I use (TR-K) Gateway Credit Cards Report or (TR-P) Credit Card Service Capture and Invoicing of Prepay Orders?
- Are there any service fees associated with a credit card donation?
