What is a retrieval request and how do I respond to one?
A retrieval request is a request from the card-issuing bank to review a copy of a sales receipt that has been processed through your merchant account. This request can be the result of various reasons, including a customer disputing a sale, or not recognizing your business name. However, if you receive such a request, you should reply to it immediately. If you do not respond promptly to a retrieval request, the card-issuing bank will have the right to charge the amount of the sale back to your merchant account, resulting in a loss of income for you. Sales receipts can be faxed to the Chargeback and Retrieval Department at(972) 987-3448 or can be mailed to: Innovative Merchant Solutions, 21215 Burbank Blvd, Suite 100, Woodland Hills, CA 91367. When mailing or faxing the requested receipt, please include a copy of the original Retrieval Request Form. If you have any questions regarding a retrieval request, you may also speak with a Customer Service Representative.
A retrieval request is a request from the card-issuing bank to review a copy of a sales receipt that has been processed through your merchant account. This request can be the result of various reasons, including a customer disputing a sale, or not recognizing your business name. However, if you receive such a request, you should reply to it immediately. If you do not respond promptly to a retrieval request, the card-issuing bank will have the right to charge the amount of the sale back to your merchant account, resulting in a loss of income for you. Sales receipts can be mailed or faxed to the Chargeback and Retrieval Department. When mailing or faxing the requested receipt, please include a copy of the original Retrieval Request Form. If you have any questions regarding a retrieval request, you may also speak with a Customer Service Representative.
A. A retrieval request is a request from the card-issuing bank to review a copy of a sales receipt that has been processed through your business location. This request can be the result of various reasons, including a customer disputing a sale, or not recognizing your business name. However, if you receive such a request, you should reply to it immediately. If you do not respond promptly to a retrieval request, the card-issuing bank will have the right to charge the amount of the sale back to your business, resulting in a loss of income for you. Sales receipts can be faxed to the Chargeback and Retrieval Department at 818-871-7896 or can be mailed to: Innovative Merchant Solutions, 26520 Agoura Road, Calabasas, CA 91302. When mailing or faxing the requested receipt, please include a copy of the original Retrieval Request Form. If you have any questions regarding a retrieval request, you may also speak with a Customer Service Representative.
