What is a residential broadband IP address?
Residential customers of broadband services are assigned an IP address from a specific range maintained by the provider. These IP addresses may be either dynamic or static depending up the individual provider. Residential IP addresses should use the provider’s SMTP servers and should not be connecting directly to another ISP’s SMTP servers. Please see our Tutorial for more information on IP addresses. • I opened a ticket with you, but haven’t heard back. What’s going on? The typical lifecycle of a ticket is as follows: • A mailer calls the Postmaster Help Desk. • The Help Desk goes through some basic troubleshooting procedures. (Mostly the same ones as our online troubleshooting, but with some added information on what our systems are doing.) • If the Help Desk Technician can resolve the issue, it will be escalate to the Postmaster group. • The Postmaster group will then contact the person who opened the ticket and attempt to resolve the issue. While the Postmaster group attempts to ge
Residential customers of broadband services are assigned an IP address from a specific range maintained by the provider. These IP addresses may be either dynamic or static depending upon the individual provider. Customers with residential IP addresses should use the provider’s SMTP servers and should not be sending email directly to another ISP’s SMTP servers.
Residential broadband IP addresses are assigned to customers of Cable and DSL Internet Service Providers from specified ranges of addresses. Residential customers of an ISP should use that ISP’s SMTP servers. Please contact your ISP if you need help configuring your email client. If you are a member of the UCLA community, you may use your Bruin OnLine account to send authenticated email through the mail.ucla.edu servers. Please see http://www.bol.ucla.edu/services/email/ for assistance configuring your email client.
