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What is a Resident Mystery Shopper?

April 26, 2017mystery resident Shopper

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What is a Resident Mystery Shopper?

1 Answer

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Resident Mystery Shoppers are residents that help us to test how good our services are. All our Mystery Shoppers receive training then are asked to complete a number of tasks such as telephoning the office to report a repair or ask about a mutual exchange and report back to us about the service they received. The information gathered from these shops helps us to improve the service.