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What is a Remedy ticket?

April 26, 2017remedy

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What is a Remedy ticket?

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Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it’s recorded as a Remedy “ticket.” The ticket is tracked by the Problem Tracking System (UNC-CH PTR) until it is resolved. Remedy provides a way to track customer problems whether they report them by telephone, Internet, e-mail, in person at the Information Technology Response Center (ITRC) or at one of the other campus technical support centers.