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What is a refund, what is a chargeback, and what is the difference?

April 26, 2017chargeback difference refund

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What is a refund, what is a chargeback, and what is the difference?

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A refund takes place when a customer decides to cancel the order he has placed and paid for. In this case, the money he has paid will be refunded to him and the products or services he has purchased will not be delivered. A chargeback happens when a customer files a dispute with PayPal or a credit card company and a decision was rendered in their favor.