What is a reasonable or proportionate number of disputes?
That will vary from one member to another according to the number of tenancies we are protecting. We are prohibited by [the Department for] Communities & Local Government from making a direct link between fees and the number of disputes raised. What we have done is to give a discount, applied on a sliding scale, to those firms whose usage of the Scheme was projected to be below our overall expectations for 2009-10.
