what is a reasonable offer from banks for charges refund ?
You have been offered a third of the amount you are reclaiming. The decision to accept this or not is one only you can make. You can refuse the offer and continue the refund process and go for a full refund, however in view of the recent test case brought by the Office of Fair Trading against se … • Abbey has taken about 2 months to review my case and still have no decision! You have a couple of options. One is to proceed to the next step in the process and issue the next letter, with an amendment as you suggest. Alternatively you can report the Abbey to the Financial Ombudsman Service on the basis that they have not responded to your complaint within their publishe …
