What is a PR and how do I submit one?
A PR is a Problem Report. This is the method ISG uses to track problems within CEE. When a PR is submitted it goes directly to ISG where it will get assigned to the appropriate technician How to submit a PR To submit a PR go to the ISG Helpdesk and click on Submit a new PR. It will take you to a short form where you fill out the following: • Select your name from the drop down menu • Enter a short synopsis of the problem • Enter a detailed description of the problem: be sure to include your office location (building and room number) in the PR so the technician will know where to go to fix the problem. • Select Location from the drop down menu • Select a problem type • click on Submit When you submit a PR an email with a PR # assigned to it (example: PR 2003040108) will be sent to the name selected in the first drop down. You can use that PR number to track your request in the future. This way there will not be a need to re-submit the same problem. Just refer to the PR # that was assign
