What is a Power Dialer?
To know power dialer first we need to understand what is auto dialing and auto dialer.
An auto dialer, autodialer, or autodialler is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the autodialer either plays a recorded message or connects the call to a live person.
When an autodialer connects an answered call to a live agent, it’s often called a “predictive dialer” or “power dialer”. A predictive dialer uses realtime analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines when an agent finishes the previous call.
Predictive dialer is a PC based software program that calls a list of contacts as per programming instructions. Power dialer is also dialer which calls a list of contacts. Power dialing is also called outbound calling but, unlike predictive dialers, It doesn’t use programming instructions to reduce idle time and increases productivity.
Generally, predictive dialers are used for business-to-consumer calling while power dialers are used for both business-to-consumer and business-to-business calls. Predictive dialers are generally not used for business-to-business calling.
Now power dialers are available for mobile too, and it is the most economical solution for call centers. MySales dialer is an example of professional mobile based power dialer. Simply we can say power dialer is the perfect tool for B2B marketing or sales!
In any call center environment, the key to success is not only being able to effectively deal with the customer once they are on the phone, but contacting as many different customers as possible. With power dialer software, the ability to connect and manage calls even while in the middle of a pitch is easy. The process is entirely automated and gives the user plenty of options to choose from, depending on what the situation may call for. The first thing to understand is that a power dialer is much more than simply an autodialer. Though automatic dialing is a feature of the service, there is much more to it than that. The very best software can not only help you manage the call but, at least in cases where there is already a pre-existing relationship, bring up a customer history and perhaps some personal preferences. This can help provide the feeling that each customer is getting preferential treatment. This type of customer relationship management fostered with clients can only work to
This product is designed for one or more live agents, each calling on one telephone line. Each agent wears a headset in front of his or her computer screen. To begin calling, the agent just clicks with a mouse to start the automated dialing. The power dialer calls the first telephone number in the list and the agents screen pops up with any information available about that person or company. The agent will hear the phone ringing and how it is answered. If a live person answers, the agent can speak to the person and add or change information as needed on the screen. After the conversation is finished, the agent can click a button to classify the results of the call, then the Power Dialer will automatically call the next telephone number in the list. If there is a busy signal or no answer, it automatically hangs up and calls the next number. If the agent gets an answering machine or voice mail, he or she can click to hang up and call the next person or click to leave one of your pre-reco
