What is a pitfall to avoid when trying to show an open-door policy?
If (you) are going to keep an open-door policy, always have time to stop and listen when they come in if they want to see you. No matter how busy you are, unless you are on a conference call you can’t interrupt, and they would know better than that. But, you have to make time for them. That’s the big deal. That’s when you are going to show them that you care. Sometimes, I can put off a call or do something if there is something dramatically wrong or when I know there is a situation that needs to be handled. Then other times, I’ll say, ‘OK, come back in five minutes. I’ll be finished here, and I will see you here before I leave.’ Q. How do you motivate people to share feedback? That has to start from the management team really. The management team has to accept the executive team and interface with them [so] that the management and their people want to interface. So, we have to show them how to do it. We have to make sure that they see that that way. We want to hear from these people. Q
