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What is a “pic freeze”?

April 26, 2017pic freeze

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What is a “pic freeze”?

4 Answers

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A. A “pic freeze” is a preventative measure that keeps you from being “slammed” (switched with or without your authorization) to another long distance service. Unfortunately, a pic freeze will prevent us from transferring your service electronically.

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A “pic freeze” is a preventative measure that keeps you from being “slammed” (switched with or without your authorization) to another long distance service. Unfortunately, a pic freeze will prevent us from transferring your service electronically.

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A. This is when a customer makes arrangements with their LEC (Local Exchange Carrier) to prevent unauthorized changing of their long distance telephone carrier (oral or written). This feature is free of charge and most of the customers don’t know that they have it, which may cause the long distance order to be delayed up to several weeks. If you are unsure whether you have PIC freeze or not, we strongly recommend that you contact your local phone company and check. If you do have a PIC freeze on your line, please remove it before submitting the long distance order.

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A PIC freeze prevents anyone from changing your long distance carrier without your approval. In order to place or remove a PIC freeze on your phone line you must call your local telephone service provider and request it. This is generally a free service. Usually they will ask you for a password so only you will be able to change the PIC freeze status in the future. Once you change to our service, it is a good idea to place a PIC freeze on your line to prevent being slammed to a higher rate carrier without your knowledge.