What is a PBX and why do I need one?
The term PBX spawns from the original term PABX, which is an acronym for Private Automatic Branch Exchange. Essentially a PBX is a private telephony switch that enables a business to operate a phone system with less phone lines than they have employees. This helps organizations take advantage of the natural economies of scale that begin to occur as headcounts rise. Fonality UNBOUND offers the same advanced PBX features in a fully hosted model. Over time, the PBX has grown to incorporate advanced features such as voicemail, unified messaging, auto attendant (Interactive Voice Response), automatic call distribution (ACD), call queuing, telecommuters, softphones, computer telephony integration (CTI), and more. These features let companies receive incoming calls efficiently; promote more effective interaction among employees; and help sales and call center organizations manage calls professionally. PBX features allow smaller companies and teams to sound and function like large enterprises.
