What is a multilingual telephonic interpretation service?
A multilingual telephonic interpretation service is an over-the-phone service that provides professionally trained and qualified interpreters in various languages. Covered entities with major public contact contract out with such a service, which allows District employees to communicate with LEP/NEP clients when the client is there in person and/or over the phone. The purpose of the service is to assist in the oral communication between an employee and the LEP/NEP client and vice versa when the employee is unable to orally communicate adequately in the language of the customer. Such services do not interpret word-for-word, but rather analyze the message of the employee and customer and accurately convey its original meaning to the recipient.
